Refunds & Cancellations

Distribution plans are billed annually and do not renew automatically. A plan gives you the ability to submit releases and provisions services on your behalf, including free ISRC and UPC codes and delivery to stores.

Cooling-off refund. If you have just purchased or upgraded a plan and have not yet submitted any release under it, you may request a full refund within 24 hours of payment, less any payment-gateway charges that are not returned to us. After 24 hours the plan fee for that year is non-refundable. Once a release has been submitted, queued or delivered under the plan, the plan fee is non-refundable, because the service it pays for has been used.

A plan's price and the share of net receipts it carries are shown before you pay and are fixed for the year you paid for. We do not charge you again for that year, and any later change to a plan applies only from your next renewal.

Marketing quotes are priced as shown on the quote, plus GST: YouTube Ads per view, for the views on the quote, plus our service fee where the quote shows one; Reel marketing as one package price; Spotify marketing as an advertising budget spent on the relevant platform, plus our service fee where applicable.

• Before a campaign has started, you may cancel and receive a refund of the amount not yet spent or committed, less any payment-gateway charges and any work already done.
• Once a campaign has started, the part already delivered, or already paid out to the platform or to our advertising partners, cannot be refunded. Our service fee is non-refundable once campaign work has begun.
• YouTube Ads are sold per view: you get the paid views on your quote, counted the way Google Ads counts them. If a campaign delivers fewer, we keep it running until it delivers them, or refund the shortfall at your per-view rate (with the service fee and GST on it).
• Beyond the paid views on a YouTube quote, we do not guarantee any number of views, streams, subscribers, followers or placements, and those results are not a basis for a refund. We only ever run campaigns through the platforms' own official ad systems.

The ₹1 Release (claimed between 27 October and 10 November 2026) has its own rules, set out in full in the offer terms:

• 24-hour cancel. Within 24 hours of paying, and before you upload a song, you can cancel from the claim page for a full refund of the ₹1. A cancelled claim counts as your one ₹1 Release.
• Automatic refunds. If our distribution partners or the stores reject your song a second time, or if the claim turns out to be a further claim by the same person, the ₹1 is refunded automatically. You do not need to ask.
• Otherwise not refundable. After 24 hours, or once a song is uploaded, the ₹1 is not refundable, and a claim with no song submitted within 30 days of paying expires without a refund.
• Refunds go back to the UPI account you paid from, usually within 5 to 7 working days.

You can stop using the service at any time. To cancel a plan renewal or a pending order, or to request that a release be taken down from stores, contact us at support@sufdigitals.com. There is no lock-in: you can take down any release, or move it to another distributor, at any time and at no charge, unless you have a royalty advance that is still being recouped, or a custom deal you agreed with us sets an exclusive term or a restriction on leaving, which your own agreement then states. Takedown removes future availability and does not by itself refund a plan already used.

Approved refunds are made to the original payment method used for the purchase. Once approved, we process refunds within 5 to 7 business days; the time for the amount to appear in your account after that depends on your bank or payment provider. Refunds are made in Indian Rupees for the amount paid to us; payment-gateway charges and third-party advertising spend that are not returned to us are not part of a refund.

Email support@sufdigitals.com from the address on your account, with the payment reference or order number and a short note on what you are asking for. For a plan refund, your email has to reach us within 24 hours of payment. We aim to respond within 2 business days and will tell you in writing whether the refund is approved and, if not, the reason. If you believe a charge is wrong, please contact us first so we can resolve it directly rather than raising a chargeback.

This policy sits alongside your signed Distribution Agreement. Where a distribution matter is covered by that agreement and this policy conflicts with it, the signed agreement controls.